Return policy
Legal Disclaimer
This page provides general instructions and information on how to write your own Return Policy. Because we can't know in advance what specific return policies you want to establish between your business and your customers and visitors, you should not consider this article as legal advice or suggestions on what to do. If you need help and information on creating your own Return Policy, we recommend seeking legal advice.
Basic Information About Return Policy
A Return Policy is a legally binding document intended to establish the legal relationship between you and your customers, which governs how and by what means you will refund them. Online businesses that sell products are sometimes required to provide product and refund policies (depending on local laws and regulations). In some jurisdictions, this is required to comply with consumer protection laws. It can also help protect you from legal claims from customers who are dissatisfied with their purchases.
What Should Be Included in the Return Policy
Return policies typically address topics such as: the timeframe for requesting a refund; whether the refund will be full or partial; the conditions under which the customer will receive a refund, and much more.